FeatureOS vs Canny *An Honest Comparison*
Canny charges per tracked user. We charge per seat. Here's how that actually plays out in real costs, plus what you get (and don't get) with each platform.
Pricing Comparison
See how much you can save by switching to FeatureOS
| Your Situation | Canny Cost | FeatureOS Cost | Difference |
|---|---|---|---|
| Small team, basic needs | $228/year (Core) No integrations or API | $0/year (Starter) Unlimited users, all core features | FeatureOS cheaper than Canny on Free plan. |
| Growing team, need integrations | $948/year (Pro) 100+ tracked users | $600/year (Starter) 5 seats, includes Jira/Slack | Save $348/year |
| 1,000+ engaged users | $5,000-$8,000/year (Business) Custom pricing required | $1,200/year (Growth) 10 seats, unlimited users | Save $3,800-$6,800/year |
| Large team, 5,000+ users | $10,000+/year (Custom) Enterprise pricing | $2,500/year (Business) 15 seats, unlimited boards | Save $7,500+/year |
Most teams need Canny Pro ($948/year) for integrations. At that point, FeatureOS is better and includes surveys + knowledge base.
Feature Comparison
See what you get with each platform
| Feature | FeatureOS | Canny |
|---|---|---|
| Feedback Boards | ||
| In-app Surveys & Forms | ||
| Product Roadmaps | ||
| Changelog | ||
| Knowledge Base / Docs | ||
| Sentiment Analysis | ||
| AI Clustering | ||
| Autopilot (cross-channel import) | ||
| Unlimited Feedback Users | ||
| Seat-based Pricing | ||
| API Access | ||
| SSO (Growth+ plan) | ||
| Jira/Linear/GitHub Integration | ||
| White-labeling | ||
| Multi-board Support |
Main Differences That Actually Matter
Beyond the surface-level feature lists
Pricing Model
Canny charges based on how many users engage with your feedback board. We charge per team seat. If your product is growing and more users are engaging, Canny gets expensive fast. We don't.
What's Included
We include surveys, knowledge base, and AI analysis from day one. Canny focuses on feedback boards (which they do well), but you'll need other tools for surveys and docs.
Predictability
Our pricing doesn't spike when you launch a feature or run a campaign. You know what you'll pay each month based on team seats, not user engagement.
What Canny Does Better
Honest answer: Canny's Autopilot feature for auto-importing feedback from other channels is ahead of what we have. If that's critical for you, it's worth considering.
Support
You'll talk to actual humans here, not bots. We're a smaller team, so response times are faster and you work with people who know the product inside out.
Migration Help
If you're switching from Canny, we'll import your data and help you get set up. We've done it dozens of times, usually takes a few days.
Who Uses FeatureOS
Teams that chose us (and some that didn't)
"We consolidated feedback from Intercom, email, and Twitter into one place. The fact that pricing does not change as more users engage was a big factor for us."
Buffer
Read their story"The all-in-one approach worked better for our small team. Having surveys and docs alongside feedback boards meant one less tool to manage."
RemNote
Read their storyNot all teams switch. Some prefer Canny's specialized approach. It depends on whether you want all-in-one or best-of-breed tools.
Want to Try FeatureOS?
You can try the full platform for 30 days. No credit card needed. If you're switching from Canny, we'll help with data migration.
30-day trial - No credit card - Migration help included
Which One Should You Actually Choose?
Honest take based on your situation
Choose Canny if:
- ✓ You're early stage with <100 engaged users
- ✓ You need their Autopilot feature for cross-channel feedback ingestion
- ✓ You prefer specialized tools over all-in-one platforms
- ✓ You're okay managing separate tools for surveys and docs
- ✓ Your user engagement is low and will stay that way
Choose FeatureOS if:
- ✓ You have 100+ users actively engaging with feedback
- ✓ You want predictable pricing that doesn't spike
- ✓ You need surveys, knowledge base, and feedback in one place
- ✓ You're growing and don't want pricing penalties for success
- ✓ You value having everything in a single platform
There's no universal "better" choice. It depends on your team size, budget, and whether you prefer integrated or specialized tools. Both are solid platforms.