NPS *Calculator*
Calculate your Net Promoter Score (NPS) instantly. Enter your survey responses below to get your score.
NPS Calculator
Enter the number of responses for each score (0-10). The calculator will compute your Net Promoter Score automatically.
Detractors (0-6)
Passives (7-8)
Promoters (9-10)
NPS Formula
NPS = (% of Promoters) - (% of Detractors)
Understanding Your NPS Score
-100 to 0: Needs Improvement
More detractors than promoters. Focus on understanding and addressing customer pain points.
0 to 30: Good
Positive score but room for improvement. Work on converting passives to promoters.
30 to 70: Great
Strong customer loyalty. Continue improving and maintain quality.
70+: Excellent
World-class customer loyalty. Share best practices across your organization.
What is NPS?
Net Promoter Score (NPS) is a widely adopted customer satisfaction and loyalty metric used by businesses, especially in the SaaS industry to measure how likely users are to recommend their product or service.
Based on responses to "How likely are you to recommend us?", customers are categorized as:
- Promoters (9-10): Loyal enthusiasts likely to refer others
- Passives (7-8): Satisfied but less likely to promote
- Detractors (0-6): Unhappy customers who could damage your brand
Tips for Improving Your NPS
- Follow up with detractors to understand their concerns and address issues
- Ask promoters for testimonials and referrals to leverage their enthusiasm
- Focus on converting passives by identifying what would make them promoters
- Track NPS trends over time rather than focusing on single scores
- Segment NPS by customer type, product, or touchpoint for deeper insights
Want to run NPS surveys automatically?
FeatureOS helps you collect NPS feedback, track trends, and close the loop with customers.