FeatureOS vs Featurebase *An Honest Comparison*
Featurebase pivoted from feedback to live chat/support, leaving their customers confused. We stayed focused on feedback management. Here's the real cost difference and what you actually get with each platform.
What Happened to Featurebase?
The pivot that changed everything
Featurebase started as a feedback management tool (after/like us). Then they pivoted hard into live chat and customer support, competing with Intercom and Zendesk, leaving their existing customers confused and in the dark.
Their feedback boards still exist, but they're now a side feature in what's primarily a support platform. The pricing reflects this - it's designed for support teams, not product teams.
We stayed focused. FeatureOS is purpose-built for feedback management, roadmapping, and product communication. One thing, done really well.
Pricing Comparison
See the real cost difference
| Your Situation | Featurebase Cost | FeatureOS Cost | Difference |
|---|---|---|---|
| Small team (1 seat) | $348/year (Growth) Per seat, excludes AI costs | $0/year (Starter) Unlimited users, all core features | Save $348/year |
| Growing team (5 seats) | $1,740/year (Growth) $29/seat/month + AI resolution fees | $600/year (Starter) 5 seats, includes all AI features | Save $1,140/year |
| Mid-size team (10 seats) | $7,080/year (Professional) $59/seat/month + $0.29 per AI resolution | $1,200/year (Growth) 10 seats, unlimited users, all AI included | Save $5,880/year |
| Large team (15 seats) | $10,620/year (Professional) Plus AI costs, copilot addon | $2,500/year (Business) 15 seats, unlimited boards | Save $8,120/year |
Featurebase's pricing is now optimized for support teams with live chat. If you just need feedback management, you're paying for features you don't need.
Feature Comparison
What you actually get
| Feature | FeatureOS | Featurebase |
|---|---|---|
| Feedback Boards | ||
| Product Roadmaps | ||
| Changelog | ||
| Knowledge Base | ||
| In-app Surveys & Forms | ||
| Focused on Feedback Management | ||
| AI Features Included | ||
| Live Chat Platform | ||
| Predictable Pricing (no usage fees) | ||
| Per-Seat Pricing | ||
| AI Resolution Fees | ||
| Unlimited Feedback Users | ||
| API Access | ||
| SSO (Growth+ plan) |
The Real Differences
Beyond the feature lists
Focus vs. Scope
FeatureOS is laser-focused on feedback management and product communication. Featurebase is now a full support platform - feedback is just one module among many. Different priorities.
Pricing Model
We charge per seat, all AI included. Featurebase charges per seat PLUS $0.29 per AI resolution, PLUS optional copilot addon at $19/agent/month. Costs add up fast.
Who It's For
FeatureOS is built for product teams managing feedback and roadmaps. Featurebase is now built for support teams who need live chat, ticketing, and AI agents.
AI Costs
Our AI features (sentiment analysis, clustering, insights) are included in paid plans. Featurebase charges per AI resolution - unpredictable costs as usage grows.
What Featurebase Does Better
If you need live chat, email support, and Slack/Discord channels in one platform, Featurebase has that. We don't - we're focused solely on feedback management.
Simplicity
We kept it simple: feedback, roadmaps, surveys, changelog, knowledge base. One platform, one purpose. Featurebase added support ticketing, live chat, AI agents - more complex.
Which One Should You Choose?
Honest take based on your needs
Choose Featurebase if:
- ✓ You need a full customer support platform with live chat
- ✓ You want email/Slack/Discord/WhatsApp support channels
- ✓ You need an AI support agent (Fibi) handling tickets
- ✓ Feedback management is secondary to support workflows
- ✓ You're okay with per-resolution AI pricing
Choose FeatureOS if:
- ✓ You want a tool focused on feedback management
- ✓ You need predictable pricing without usage fees
- ✓ You want surveys, roadmaps, and feedback in one place
- ✓ You don't need live chat or support ticketing
- ✓ You prefer simplicity over feature sprawl
Neither is objectively better. Featurebase went broad (support platform). We went deep (feedback management). Choose based on whether you need support tools or feedback tools.
Want to Try FeatureOS?
Free for 30 days. All features unlocked. No credit card. If you're looking for focused feedback management without the support platform overhead, we're here.
30-day trial - No credit card - All features included