Crisp.im

Crisp is a modern messaging platform that helps businesses deliver a smooth customer journey with tools like live chat, chatbots, helpdesk, and drip campaigns. By adding Crisp to your FeatureOS portal, you give your users a direct way to engage with your team in real time while leaving feedback or checking product updates.

This integration transforms your feedback portal into a two-way communication hub, users can share requests, ask questions, or get support without leaving the page.

Getting Started with Crisp + FeatureOS

1. Sign into your Crisp account at app.crisp.chat.
2. In your Crisp dashboard, check the URL to find your Website ID.
   • Example: https://app.crisp.chat/settings/website/66dd3d83-5159-477b-866a-82092b1658db/
   • Here, the Website ID is: 66dd3d83-5159-477b-866a-82092b1658db.
3. In FeatureOS: Go to Dashboard → Organization Settings → Integrations → Chat Widgets.
4. From the dropdown, choose Crisp.
5. Paste your Website ID → click Update.

Your Crisp chat widget will now appear in your FeatureOS portal.

Why This Helps

• Live support: Let customers chat with you while leaving feedback.
• Chatbots included: Automate conversations and answer FAQs instantly.
• Unified experience: Keep support, product updates, and feedback in one place.