Crisp.im
Embed the Crisp live chat widget in your FeatureOS feedback portal for real-time conversations with customers as they submit feedback.
Crisp brings live chat, chatbots, and helpdesk features into one platform. By adding Crisp to your FeatureOS portal, you give customers a way to talk to your team without leaving the feedback page.
Someone browsing your feature request board has a question? They click the Crisp widget, ask their question, and get a response right there. They do not need to find a support email, open a new tab, or wait for a ticket reply. Feedback and support happen in the same place.
How to Add Crisp Chat to Your FeatureOS Portal
- Sign into Crisp at app.crisp.chat.
- Check your dashboard URL to find the Website ID. For example, in
https://app.crisp.chat/settings/website/66dd3d83-5159-477b-866a-82092b1658db/, the Website ID is66dd3d83-5159-477b-866a-82092b1658db. - In FeatureOS, go to Dashboard > Organization Settings > Integrations > Chat Widgets.
- Choose Crisp from the dropdown.
- Paste the Website ID and click Update.
The Crisp widget now shows up on your FeatureOS portal.
Why Teams Embed Crisp in Their Feedback Portal
Customers clarify their feedback on the spot instead of leaving vague descriptions. Your support team handles conversations in Crisp while customers stay on the feedback portal. And if you use Crisp's chatbot features, common questions get answered automatically without agent involvement. It turns your feedback portal into a two-way communication hub instead of a one-way suggestion box.
Frequently Asked Questions
Common questions about the Crisp.im integration.
It embeds the Crisp chat widget inside your FeatureOS portal, giving users access to live chat, bots, and other Crisp features alongside your feedback boards.
Copy your Website ID from the Crisp dashboard URL, then paste it into FeatureOS → Organization Settings → Integrations → Chat Widgets → Crisp.
Log into Crisp, navigate to Settings → Website, and check the URL. The Website ID is the unique string in the link.
Yes. Any automations you've configured in Crisp (chatbots, drip campaigns, etc.) will also work inside your FeatureOS portal.
Teams that want to combine real-time support and customer engagement with product feedback collection in one seamless experience.
Can't find what you're looking for? Contact us at support@featureos.app