Feedback Boards Features

Privacy options

• Public boards

  Choose to keep your feedback boards open to all.

• Private boards

  Restrict access to boards only to select few with private boards.

• Single sign-on

  Enable SSO to allows your existing customers to submit feedback hassle-free.

• Dedicated SSO page

  Setup your own SSO page to have users login into your FeatureOS account.

• SSO redirects

  Setup and test custom redirects for your SSO login workflow.

• Mask user details

  Mask user names from others with mask user details option.

• Partially Mask user details

  Show user details only to users from the same company/team.

• Guest submissions

  Allow anonymous feedback submissions without having to sign-in.

• Guest comments

  Allow anonymous comment submissions without having to sign-in.

• Guest votes

  Allow anonymous votes to your posts without having to sign-in.

Moderation

• Posts moderation

  Approve posts before they get shows to others on your FeatureOS account.

• Comments moderation

  Approve comments before someone else could see it. Prevent spam.

Voting options

• Upvotes

  Allow people to upvote on a feature on the feedback board.

• Downvotes

  Allow people to downvote (optional) on posts on feedback boards.

• Limit votes for users

  Limit the number of votes a user can submit for a time-period.

• Reset votes

  Reset upvotes or downvotes if you would like to get a fresh start.

Collaboration

• Real-time comments

  Collaborate in real-time with comments between you and your users.

• Internal comments

  Collaborate in real-time within your team with real-time internal comments.

• Assign posts

  Assign a post to someone from your team. Help them handle the feedback from users.

• Mention users

  @ mention anyone from a comment or a post to keep them in the loop.

• Bulk invite members

  Invite hundreds of people with a single invite link for private boards.

• Email submitter

  Email a post author to privately sync up with them about a post.

• Canned Responses

  Respond to customer queries quickly with Canned Responses.

Feedback submission

• Submit via email

  Use Letterbox to submit new feedback via a unique email address.

• Vote on behalf

  Vote on behalf of someone else on a post that they support.

• Post on behalf

  Post on behalf of someone else on a feedback board to keep them in loop.

• Subscribe a user

  Independently subscribe a user to a feedback post to keep them in loop.

• Form templates

  Create pre-filled templates for your users to fill when submitting feedback.

• Custom form titles

  Change the title or the form, and update in a way that appeals to your users.

• Custom form placeholders

  Update form placeholders to make it even more descriptive for your users.

• Merge duplicate posts

  Merge multiple duplicate posts into one single one to keep things neat.

• Post suggestion during submission

  FeatureOS automatically suggests similar posts when submitting new post.

• Priority ratings

  Prompt users to tell you the priority of a post they are voting on.

Managing feedback

• Add tags to posts

  Organize posts with tags. Name them the way you want to organize.

• Move between boards

  Move a post between boards with all the original details without any hassle.

• Hide posts

  Hide posts from others with a single click. Keep things private between you & users.

• Pin posts

  Pin the most important post on top on a feedback board.

• Pin comments

  Pin a featured comment on top for a post.

• Set estimated completion date

  Share when a feature is expected to be completed with ETC.

• Import posts from CSV

  Import large-scale posts from other platforms like Canny, Zendesk or from CSV.

• Import posts via API

  Use our API to continuously replicate posts from various sources into FeatureOS.

• Disable comments

  Optionally disable comments on some posts if you choose to.

• Read-only boards

  Allow users to only vote or comment on existing posts.

• Mark as read

  Mark a post as read or unread to save things for later.

• Team inbox

  Experience a shared team inbox to pick things up between teams.

• Powerful filters

  Plough through feedback posts with powerful filters from your dashboard.

• Bookmark filters

  Apply a filter, copy the URL, share with others to share the same filters.

• Saved filters

  Save your favorite filters to quickly access whenever you need it.

• Wide sorting options

  Sort feedback posts from Admin Dashboard with a wide range of sorting options.

Other features

• Update board slug

  Change the slug for boards to suit your needs better.

• Add board description

  Give context to what the boards are about to your users.

• Archive Boards

  New

  Archive unused boards to make way for new ones.