Canny Pricing Calculator
Canny's pricing looks simple until the bill arrives. Configure your setup below and see what you'll actually pay.
Configure Your Setup
Plan tier
Tracked users
1,000Canny Pro includes
- Everything in Core
- Jira, Slack integrations
- API access
- Private boards
- Internal comments
- Custom domain
- No branding removal
- No SSO/SAML
- No SLA
What Canny Shows You
Starting price
$123
/ month
What You Actually Pay
At 1,000 tracked users
$661
/ month
437% more than advertised
Monthly Cost Breakdown
With FeatureOS Instead
FeatureOS Starter
$60/mo
5 seats, unlimited users
Save $601/month
$7,212/year with FeatureOS Starter
How Canny's Pricing Actually Works
Canny uses a tracked-user pricing model. Every unique person who interacts with your feedback board counts as a tracked user, and your monthly bill scales with that number. The base prices on their pricing page reflect the minimum at 100 tracked users, but costs climb quickly as your product grows.
This means your feedback tool gets more expensive as more customers engage with it. For a SaaS product with 1,000 active users, the jump from the advertised base price to the actual monthly cost can be significant, often 3-5x higher than what the pricing page suggests.
The calculator above uses a quadratic formula derived from Canny's published price points at 25, 200, and 1,000 tracked users. It gives you a realistic estimate of what your bill will look like before you commit to an annual contract.
Tracked Users vs. Seat-Based Pricing
With tracked-user pricing, your costs are directly tied to customer engagement. The more people use your feedback portal, the more you pay. This creates an awkward incentive: the tool penalizes you for having an active, engaged user base.
Seat-based pricing, used by tools like FeatureOS, charges based on how many team members need access. Whether 100 or 100,000 customers submit feedback, the price stays the same. This makes budgeting predictable and removes the tension between growing your user base and controlling costs.
Frequently Asked Questions
Common questions about Canny pricing and how it compares.
Canny charges based on the number of "tracked users" who interact with your feedback boards. Every unique user who votes, comments, or submits feedback counts toward your limit. As your product grows and more users engage, your Canny bill grows with it. This is fundamentally different from seat-based pricing where you only pay for team members who manage feedback.
A tracked user is any unique person who interacts with your Canny feedback board. This includes anyone who submits a post, votes on a feature request, or leaves a comment. Even if a user only votes once and never returns, they count toward your tracked user limit for that billing period.
This calculator uses quadratic pricing formulas derived from Canny's publicly listed prices. The formulas match Canny's published prices at key data points (25, 200, and 1,000 users). Actual pricing may vary based on negotiations, promotions, or pricing changes Canny makes after this calculator was built. Always confirm with Canny directly for exact quotes.
Yes. Canny offers discounts when you pay annually instead of monthly. The exact discount percentage varies by plan. This calculator shows monthly prices by default. Toggle to annual billing to see the discounted rates.
FeatureOS uses seat-based pricing, meaning you pay based on how many team members need access, not how many end users provide feedback. Your feedback portal users are unlimited on every plan. This means your costs stay predictable regardless of how many customers engage with your product.
Yes. FeatureOS offers assisted migration from Canny. Contact the support team and they will help transfer your feedback data, user information, and board structure. The migration process typically takes a few days and the team handles the heavy lifting for you.
Canny's free plan is limited to one board, basic features, and Canny branding on your portal. It does not include integrations, API access, private boards, internal comments, custom statuses, or priority support. Most growing teams outgrow the free plan quickly.
Can't find what you're looking for? Contact us at support@featureos.app
Want a full feature-by-feature comparison? See FeatureOS vs Canny
Tired of usage-based pricing?
FeatureOS charges per team seat, not per tracked user. Your costs stay the same whether you have 100 or 100,000 feedback users.
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