JIRA

Your customers talk to product managers. Your product managers talk to developers. Somewhere in between, context gets lost. The Jira + FeatureOS integration fixes that gap by connecting customer feedback directly to your development workflow.

When a customer submits a feature request in FeatureOS, your PM can push it to Jira in two clicks. The issue shows up in the right project with all the original context attached. When your dev team closes that issue in Jira, the FeatureOS post updates automatically, and voters get notified. No status meetings required.

How to Connect Jira to FeatureOS

1. Install FeatureOS on Jira

Head to Dashboard > Organization Settings > Integrations > Jira > Connect in FeatureOS. You will need to be logged into Jira already. Visit the FeatureOS for Jira listing on Atlassian Marketplace, hit Get it now, and follow the prompts. Once installed, click Configure and enter your FeatureOS API key.

2. Configure in FeatureOS

Back in FeatureOS, open the Jira integration settings and pick your default Jira Project and Issue Type. From here you can enable:

• Push to Jira - create issues from FeatureOS posts, or type a Jira issue key to link an existing one.
• Push from Jira - export Jira issues into FeatureOS posts, either automatically or on demand.

3. Set Up Sync Rules

This is where it gets powerful. You have three sync modes:

• One-to-One: A FeatureOS post updates whenever any linked Jira issue changes status.
• All-to-One: A FeatureOS post updates only when every linked Jira issue reaches a configured status. Useful when one feature request maps to multiple dev tasks.
• FeatureOS-to-Jira: Linked Jira issues update when the FeatureOS post changes status. Great for keeping PMs and devs on the same page.

You can also choose whether voters and subscribers get notified on status changes.

Using FeatureOS Inside Jira

Creating issues from feedback: Open any FeatureOS post, click Create in Jira, and the issue appears in Jira linked back to the original post.

Linking existing issues: Already have a Jira issue for that feature? Search by issue key or title in FeatureOS and link it. The connection shows up in both tools.

Pushing from Jira: Use the Export to FeatureOS option in the Jira Glance Panel to send issues back as feedback posts. Handy when engineering spots something that should be tracked on the product side.

Viewing context in Jira: The Glance Panel in Jira shows the linked FeatureOS post, so developers see customer votes and comments without leaving their workflow.

Description sync: Jira issue descriptions automatically sync to linked FeatureOS posts. If you need this disabled, reach out to the team.

What Jira + FeatureOS Does for Your Team

Product managers get a direct line from customer requests to dev tasks. Developers see exactly why a feature matters because votes and comments travel with the issue. And customers stay in the loop as their requests move through the pipeline.