Drift
Add the Drift conversational chat widget to your FeatureOS portal so visitors can engage with your team while browsing feedback.
Drift specializes in conversational marketing and live chat. If your team already uses Drift to engage website visitors, you can bring that same experience into your FeatureOS feedback portal.
With Drift embedded in your portal, customers can start conversations while browsing your feature request boards, submitting ideas, or checking product updates. They do not have to leave the page to get help or ask questions. Your team sees these conversations in Drift alongside all their other visitor interactions.
How to Add Drift Chat to Your FeatureOS Portal
- Log into Drift at drift.com.
- Go to Settings > App Settings > Drift Widget to find your Drift Embed ID (it is also in the installation code snippet).
- Copy the Embed ID.
- In FeatureOS, go to Dashboard > Organization Settings > Integrations > Chat Widgets.
- Select Drift from the dropdown.
- Paste the Embed ID and click Update.
The Drift chat widget now appears inside your FeatureOS portal.
Why Teams Use Drift on Their Feedback Portal
Customers can get their questions answered while they are in the middle of submitting feedback. That means clearer, more detailed requests because they resolve confusion before hitting submit. Your team benefits from conversational context, since Drift conversations happen right alongside the feedback your customers are engaging with. And if you run Drift playbooks or chatbot sequences, those work on your portal too.
Frequently Asked Questions
Common questions about the Drift integration.
It embeds the Drift chat widget into your FeatureOS portal, allowing visitors to start real-time conversations while engaging with your product feedback.
Copy your Drift Embed ID from Drift settings and paste it into FeatureOS → Organization Settings → Integrations → Chat Widgets → Drift.
You’ll find it under Settings → App Settings → Drift Widget, or inside the Drift installation code snippet.
Yes. Any bots, playbooks, or workflows you’ve configured in Drift will run inside the FeatureOS portal too.
Teams that want to combine conversational support and marketing with customer feedback collection to drive stronger engagement.
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