Freshchat
Embed the Freshchat widget inside your FeatureOS portal so customers can chat with your support team while leaving feedback.
Customers leaving feedback often have follow-up questions. They want to know if a feature is already planned, or they need help describing a bug they ran into. If they have to leave your feedback portal to find your support chat, most will not bother.
By embedding Freshchat inside your FeatureOS portal, you keep the conversation going right where customers are already engaged. They submit an idea, notice the chat widget, ask a clarifying question, and get a response from your team. The whole interaction happens on one page.
How to Add Freshchat to Your FeatureOS Portal
- Log into your Freshchat account.
- Find your Chat ID in the Freshchat Web Chat widget settings.
- In FeatureOS, go to Dashboard > Organization Settings > Integrations > Chat Widgets.
- Choose Freshchat from the dropdown.
- Paste the Chat ID and click Update.
The Freshchat widget now appears on your FeatureOS portal, ready for customers to use.
Why Teams Use Freshchat with FeatureOS
The feedback and support experiences run side by side instead of being separate destinations. Customers describe their requests more clearly because they can ask your team for help while writing them. Your support agents see conversations in Freshchat like normal, but with the added context that the customer is actively engaging with your feedback portal. Fewer vague submissions, faster support, and a better experience all around.
Frequently Asked Questions
Common questions about the Freshchat integration.
Yes! The Freshchat widget sits inside your FeatureOS portal, so users can chat with you without leaving the page.
Not really. Just copy your Freshchat Chat ID, paste it into FeatureOS Integrations, and you’re live.
Yes, as long as you generate the Chat ID and add it into the relevant organization settings in FeatureOS.
You can reach out to our support team at support@featureos.app or submit a request on our support board.
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