Intercom
Capture feature requests from Intercom chats, embed FeatureOS boards in Messenger, vote on behalf of customers, and bring chat into your portal.
Your support team hears about feature requests every day in Intercom conversations. A customer says "it would be great if..." and your agent nods, maybe jots it down, maybe does not. Most of those insights never make it to the product team.
The Intercom + FeatureOS integration changes that. Your support agents can push feedback to FeatureOS directly from the Intercom inbox, vote on behalf of customers, and even embed FeatureOS boards inside Intercom Messenger so customers can browse and submit ideas mid-conversation.
How to Connect Intercom to FeatureOS
- In FeatureOS, go to Dashboard > Organization Settings > Integrations > Intercom > Connect.
- Sign into Intercom and authorize FeatureOS.
- You are connected. Now configure the Intercom board and chat widget.
Choosing the Intercom Board
By default, your main FeatureOS board is linked as the Intercom board. To change it, go to Dashboard > Boards > More options > Set as Intercom Board. You can only have one Intercom board active. All posts submitted via Intercom Messenger land here.
Adding the Intercom Chat Widget to FeatureOS
Want the Intercom chat bubble inside your FeatureOS portal? Here is how:
- In Intercom, go to Messenger > Add apps to your Messenger.
- Choose Hellonext.co (FeatureOS), set a title and button text, click Install, then save and set live.
- Find your Intercom Chat Widget ID. In your Intercom URL (e.g.,
https://app.intercom.com/a/apps/f1fytnmp/messenger),f1fytnmpis the ID. - In FeatureOS, go to Organization Settings > Integrations > Chat Widgets > Intercom, paste the ID, and click Update.
Capturing Feedback from Intercom Conversations
From Intercom Messenger
Open a conversation in the Intercom Inbox. In the reply area, click the FeatureOS icon. From here you can:
- Search for an existing post and include it in the chat
- Vote on behalf of the customer
- Attach a post to the conversation
- Create a new post if nothing matches
From the Intercom Sidebar
In the right sidebar of any conversation, find the Hellonext.co section. Here you can:
- Search and upvote existing posts on behalf of the customer
- Create a new post with title, description, and board selection
- Submit it linked to the customer conversation for future reference
Posts created this way carry the customer context with them, so your product team always knows who asked and why.
Why Support Teams Use Intercom with FeatureOS
Support agents capture feedback during conversations without breaking their flow. Product managers get structured requests tied to real customer identities and conversation history. And customers share their ideas directly inside the chat, no extra steps needed.
Frequently Asked Questions
Common questions about the Intercom integration.
It allows you to embed boards and forms in Intercom Messenger, add Intercom chat to your FeatureOS portal, and capture feature requests directly from Intercom conversations.
In FeatureOS, go to Organization Settings → Integrations → Intercom → Connect, sign into Intercom, and authorize. Then configure your Intercom board and chat widget.
Yes. Set one of your FeatureOS boards as the “Intercom Board.” All posts created from Intercom Messenger will be captured here.
Copy your Intercom Chat Widget ID (from the Intercom app URL) and paste it into FeatureOS → Organization Settings → Integrations → Chat Widgets → Intercom.
Yes. From any conversation in Intercom, you can upvote an existing post or create a new one directly in FeatureOS.
Teams who use Intercom for support and want to seamlessly collect, organize, and act on feedback without leaving customer conversations.
Can't find what you're looking for? Contact us at support@featureos.app