Tidio

Add the Tidio live chat and chatbot widget to your FeatureOS portal for instant customer conversations alongside feedback.

Official Integration

Customer Support tidio.com ↗

Tidio combines live chat with chatbot automation. Adding it to your FeatureOS portal means customers can ask questions, get automated answers, or reach a live agent without leaving the feedback page.

This is especially useful for portals with active communities. Users browsing feature requests might have quick questions like "is this feature coming soon?" or "does this work with my plan?" A Tidio chatbot can handle those instantly, and if the question needs a human, it routes to your team.

How to Add Tidio to Your FeatureOS Portal

Sign into Tidio at tidio.com/panel/login.
Go to Settings > General > Developer > Project Data.
Copy your Public Key.
In FeatureOS, go to Dashboard > Organization Settings > Integrations > Chat Widgets.
Select Tidio from the dropdown.
Paste the Public Key and click Update.

The Tidio widget now appears inside your FeatureOS portal.

Why Teams Add Tidio to Their Feedback Portal

Customers get support in the same place they give feedback. Chatbots handle common questions automatically, freeing up your team. And live agents can jump in when the conversation needs a human touch. Your feedback portal stops being a static page and starts being an interactive space where customers feel heard.

View Documentation ← All Integrations

Frequently Asked Questions

Common questions about the Tidio integration.

It embeds the Tidio live chat and chatbot widget into your FeatureOS portal, allowing visitors to chat with you in real time.

Copy your Tidio Public Key from Settings → General → Developer → Project Data and paste it into FeatureOS → Organization Settings → Integrations → Chat Widgets → Tidio.