Trengo
Embed the Trengo omnichannel chat widget in your FeatureOS feedback portal for customer communication across chat, email, and social.
Trengo is an omnichannel platform that brings chat, email, social, and more into one inbox for your team. By embedding the Trengo widget in your FeatureOS portal, you give customers a direct line to your support team while they browse feedback, submit ideas, or check your product roadmap.
The difference with Trengo is the omnichannel piece. Customers might start a chat on your portal, follow up via email, and your team handles it all from one Trengo inbox. The conversation stays unified regardless of the channel.
How to Add Trengo to Your FeatureOS Portal
- Log into your Trengo dashboard.
- Go to Settings > Widgets and select your chat widget.
- Copy the Widget Key.
- In FeatureOS, go to Dashboard > Organization Settings > Integrations > Chat Widgets.
- Choose Trengo from the dropdown.
- Paste the Widget Key and click Update.
Your Trengo chat widget is now live on your FeatureOS portal.
Why Teams Use Trengo with FeatureOS
Customers reach your team from the feedback portal without switching tools. Your support team manages these conversations alongside every other channel in Trengo. And because Trengo consolidates messages from multiple channels, a customer who chats on your portal and later emails a follow-up shows up as one continuous conversation in your inbox.
Frequently Asked Questions
Common questions about the Trengo integration.
It allows you to embed the Trengo chat widget into your FeatureOS portal, so customers can chat with your team in real time while engaging with feedback.
Copy your Trengo Widget Key from Settings → Widgets in Trengo, then paste it into FeatureOS → Organization Settings → Integrations → Chat Widgets → Trengo.
Inside your Trengo dashboard under Settings → Widgets.
Yes. Since Trengo is omnichannel, the widget can include access to multiple channels depending on your Trengo configuration.
Teams that manage multi-channel conversations in Trengo and want to bring that same support experience directly into their FeatureOS feedback portal.
Can't find what you're looking for? Contact us at support@featureos.app